Backorders & Prepayment Policy

At The Fox Collection, payment is taken at the time an order is placed.

The majority of products are dispatched within 1–5 business days. However, from time to time, certain products may be temporarily unavailable and placed on backorder.

Where an item is on backorder, the estimated delivery timeframe is generally between 1 and 8 weeks, depending on supplier availability and shipping schedules.

If a product is unavailable for immediate dispatch:

• Customers may be notified of the expected delivery timeframe.
• Customers may choose to wait for the item to become available.
• Customers may request an alternative product where available.
• Customers may request a full refund for any undelivered backordered item.

We make every effort to fulfil orders as quickly as possible and keep customers informed of any significant delays.

If a backordered product becomes unavailable or cannot be supplied within a reasonable timeframe, a full refund will be provided upon request.

For any questions regarding product availability or backorders, customers are welcome to contact our customer service team.