Payment Terms & Conditions

Payment

Payment is required at the time an order is placed. We accept payment by major credit and debit cards and other payment methods displayed at checkout.

For mail-order purchases, customers authorise payment by completing and signing the order form provided.

All prices are displayed in the currency shown on the website or catalogue and include applicable taxes unless otherwise stated.

Order Acceptance

All orders are subject to acceptance and product availability.

We reserve the right to cancel or decline any order and provide a refund where payment has already been received.

Delivery

Orders are generally dispatched within 1–5 business days of payment being received.

Delivery timeframes are estimates only and may vary depending on product availability, destination and carrier delays.

Some products may be temporarily out of stock or available on backorder. Where significant delays are expected, customers will be notified and offered an alternative product, store credit or refund where appropriate.

Backorders

Where a product is unavailable at the time of ordering, the order may be placed on backorder. Customers will be advised of the expected delivery timeframe and may request an alternative product or refund if preferred.

Refunds and Returns

If a product arrives damaged or defective, please contact us within a reasonable period of receiving your order.

Refunds, replacements or store credits will be provided in accordance with applicable consumer laws.

Custom-made or personalised products may not be eligible for return unless faulty, damaged or required by law.

Cancellations

Orders may be cancelled prior to dispatch. Once an order has been dispatched, cancellation may not be possible.

Contact Us

If you have any questions regarding payment, delivery or your order, please contact our customer service team.