Order Tracking
Order Tracking
At The Fox Collection, we partner with several trusted fulfilment centres to ensure you receive the widest possible range of craft kits, puzzles and creative products. Because of this, your order may be shipped from Australia, New Zealand, China, or the United Kingdom, depending on stock availability and the specific item you’ve selected.
Our system automatically chooses the fastest and most reliable dispatch location at the time of your purchase.
How to Track Your Order
Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow its journey.
Tracking updates may take 24–48 hours to appear, depending on the carrier.
If your order contains multiple items, they may ship separately. Each parcel will have its own tracking number, and you will receive individual confirmation emails for each shipment.
Why Products Can Ship From Different Locations
To maintain a large, diverse catalogue and ensure consistent stock availability, we work with a network of manufacturing and distribution partners. This allows us to:
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Offer a wider range of designs and sizes
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Maintain competitive pricing
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Reduce delays during busy seasons
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Ship from the quickest available warehouse
Every item is quality-checked by our team or our trusted fulfilment partners to ensure it meets Fox Collection standards, regardless of its origin.
Tracking Not Updating?
It is normal for some carriers—particularly international postal services—to update tracking only when the parcel reaches certain checkpoints.
If your tracking has not updated for several days, it usually means your parcel is in transit between facilities.
However, if you are concerned at any point, our customer service team is happy to help investigate.
Need Help?
If you have any questions about your shipment, or if you didn’t receive a tracking email, please contact our customer support team and we will assist you promptly.