Shopping With Us

Welcome to The Fox Collection. We aim to make your shopping experience easy, secure and reliable from start to finish. Below you’ll find everything you need to know about ordering, payment, returns and delivery.

Quick Checkout

Our checkout system allows you to save time on future purchases. When you choose Quick Checkout, your payment method is securely tokenised by our payment provider—meaning your card details are never stored by us.

You can update or remove your saved payment method at any time through your account settings.

Frequently Asked Questions

• What is Quick Checkout?
A faster way to complete purchases without re-entering payment details each time.

• Is it safe?
Yes. Your card details are encrypted by our payment provider and replaced with a secure token that only our system can use. We never store your card information.

• Can I update or remove my details?
Yes, you can manage your saved payment information any time in your account.

Returns & Exchanges

We want you to love your purchase. If for any reason you change your mind, we offer a 15-day returns policy on eligible items.

Returned products must be unused, in original condition and returned with all packaging.

Please note:
• Customised or personalised items are not eligible for return or refund
• Shipping costs are non-refundable unless the item is faulty
• If an item arrives damaged or incorrect, please contact us and we will resolve it promptly.

Warranty

All products come with a standard manufacturer warranty covering defects in materials or workmanship for 12 months from the date of purchase. This applies in addition to your rights under consumer law.

Customised or personalised items carry a 30-day warranty.

Delivery

We strive to dispatch in-stock orders within 24 Hours. Delivery times vary based on your location and the product selected.

Some speciality or made-to-order items may require additional time. If a product becomes unavailable or if there is an error in the description or price on our site, we may need to cancel or adjust your order. If this happens, we will notify you immediately.

You will receive full tracking details once your order is on its way.